Frequently Asked Questions
A ‘job seeker’ is someone who is in the process of applying for a role that has been posted by a PageUp client organisation
An ‘client employee’ is an employee of a PageUp client organisation – typically a hiring manager, or an employee accessing their performance and/or talent review
A ‘system user’ is an employee of a PageUp client organisation’s HR function, who has backend access to that organisation’s PageUp-powered, talent management software system
Who Is PageUp?
PageUp builds software people love to use. Our HR software is used by organisations globally, to improve their talent management practices. As a result, our technology powers many job application and careers sites. For more information on your job application process and technical questions related to it, please check out some of the common scenarios below and our relevant recommendations.
How do I apply for a job?
You can search and apply for jobs on the careers site of the organisation that you wish to apply to. When you apply for a job, you will be asked to complete personal details and an application form as determined by the organisation to which you are applying. PageUp is a human resources software-as-a-service provider, and not an employment provider or executive search agency. As such, we are not involved in your application process other than supplying the organisation that you are applying to with the software platform on which it is run.
How do I access my application?
If you have previously applied to the organisation, you already will have a profile with them (identified by your email address) and will be asked for your password.
I have forgotten my password. What do I do now?
When asked for your password, you will also be presented with a link ‘Don’t know your password?’. If you have forgotten it you can click this and reset instructions will be emailed to you.
The email account that’s registered to my profile is no longer valid. How do I get access to my profile now?
Please contact the organisation to which you are applying for a job, directly. For security reasons PageUp is unable to make any amendments to your profile or provide you with information directly.
Who do I contact about my application or recruitment process?
Please contact the organisation to which you are applying for any questions related to the recruitment process and/or outcomes. Being a service provider, PageUp is unable to provide any information in this regard.
How do I delete my personal details or get access to information held in my profile?
Please contact the organisation to which you are applying to request this. Such information is owned and governed by the organisation and its associated privacy statement, and not by PageUp. For security purposes PageUp is unable to fulfill requests directly from applicants.
All information is owned and governed by the organisation and its associated privacy statement, and not by PageUp. You can view the organisation’s privacy statement when you apply for a job via the relevant link. If you have any questions please contact the organisation directly.
How do I log in?
Please go to our login page via the PageUp homepage.
How do I reset my password?
If you are a system user and do not know your password, please click on ‘Don’t know your password’ to initiate the reset process. Please note that you will need your security keyword. If you do not know your security keyword, please contact your internal HR Team.
How do I access training and onboarding material for the PageUp System?
To access your system training and onboarding, login and select ‘Knowledge Portal’ from the information button. If you don’t have this option in the list, please contact your internal Super User or System Administrator.
How do I raise a support case?
To access support, please select ‘Raise support case’ from the information button once you are in the system. If you don’t have this option in the list, please contact your internal Super User or System Administrator.
If you are having issues accessing your PageUp account, please contact your internal Super User/System Administrator. If you do not know who your Super User/System Administrator is, please contact your internal HR team.
Who are the Super Users/System Administrators of my PageUp System?
Super Users or System Administrators are designated individuals in your HR team that have been granted full administrative and access rights to the PageUp platform you are using. If you do not know who your Super User/System Administrator is, please contact your internal HR team who will be able to direct you to them.
What if I Have Other Queries That Are Not Covered Above?
All other support requests and technical questions that are not covered above should be directed to the Super User/System Administrator at your organisation. If you do not know who your Super User/System Administrator is, please contact your internal HR team who will be able to direct you to them.
Your Super User/System Administrator will be able to raise a case with the PageUp Support team.